Include this in a support request
Order reference, page name, exact visible message, action immediately before the issue, device/browser, and approximate time.
Protect the workspace first. Then solve the issue.
These steps handle the common access, saving, and recovery states without exposing private credentials or risking a newer saved version.
Never include this
Passcode, full private link, passwords, recovery codes, bank details, government identifiers, or screenshots containing private dashboard content unless specifically necessary and safely redacted.
For unauthorized access, suspected exposure, or total lockout, use the original Contra order thread immediately. Access can be revoked without deleting the workspace while the issue is verified.